OnLuck FAQ

Use the credentials created during registration to access the player account. The OnLuck casino login opens the balance, promotions, loyalty progress, transaction history and cashier from the same account.

No. OnLuck allows one personal account per player. The personal information entered during registration should match the identity and payment details later provided for account verification.

Yes. OnLuck runs through supported mobile browsers as well as desktop. The same account gives access to pokies, live games, promotions, loyalty progress, deposits and withdrawals without creating a separate mobile account.

Yes. The site includes an Install App option in its navigation. Account credentials and balance stay attached to the same player profile when moving between supported devices.

The current three-deposit package reaches 225% up to A$47,250 + 225 Free Spins. It starts with 100% up to A$45,000 + 100 FS, followed by 75% up to A$1,500 + 75 FS and 50% up to A$750 + 50 FS.

The standard minimum deposit for AUD accounts is A$30. The current three welcome offers also start from A$30, although other promotions can set their own qualifying amount.

Yes. The maximum bet while wagering the welcome promotion is A$3. The same limit also applies to doubled bets after a round and Bonus Buy purchases made while the promotion remains active.

Yes. The promotion range includes daily cashback of up to 10%, a separate Wednesday cashback of 20% on qualifying real-money losses and weekly cashback of up to 20%. Individual offers have their own eligibility, wagering and validity conditions.

The loyalty programme has 25 levels. Pokies earn one CP for every €20 equivalent wagered, and live games earn one CP per €40 equivalent. Rewards include cash bonuses, Free Spins and cashback that reaches 20% at the highest levels.

No. Loyalty levels reset every three months. Cash prizes from the loyalty programme have 3x wagering on pokies, while Free Spins use 25x wagering.

The cashier supports AUD and can include Visa, Mastercard, MiFinity, Skrill, Neteller, Jeton, Apple Pay, Google Pay and supported cryptocurrencies. The exact selection depends on the payment methods shown for the individual account.

Yes. Crypto options include Bitcoin, Bitcoin Cash, Ethereum, USDT, Litecoin and Dogecoin, as well as XRP, BNB, ADA, TRX, USDC and SOL in current account terms.

OnLuck does not list an internal deposit fee for its supported card, e-wallet, mobile-wallet or crypto methods. A bank, payment provider, wallet or blockchain network can still apply its own charge.

The minimum withdrawal for an AUD account is A$45. Deposited funds need 3x turnover before withdrawal, and KYC can be required before the request is processed.

Timing depends on the payment method and account checks. The payments page lists supported cards, e-wallets and crypto as instant at the payment-method level, while bank transfers show 1–3 banking days. Verification can extend the total time.

Withdrawal limits depend on total deposit history. Accounts with up to €1,000 equivalent in total deposits have limits of A$1,500 daily, A$3,750 weekly and A$15,000 monthly. From €1,000 to €10,000 equivalent, the limits rise to A$3,000 daily, A$7,500 weekly and A$30,000 monthly. Above €10,000 equivalent, they are A$4,500 daily, A$15,000 weekly and A$45,000 monthly.

The maximum amount for an individual withdrawal is A$15,000. Higher limits can be considered individually, while VIP withdrawal arrangements can differ. Progressive jackpot winnings are paid in full.

OnLuck can request verification before deposits or withdrawals are processed or when account activity triggers an identity or compliance check. Documents must be valid and match the details registered on the player account.

• government-issued photo ID;
• proof of residential address;
• proof of payment-method ownership;
• bank statements or transaction information when requested;
• source-of-funds documents for additional checks.

No. Payment methods need to belong to the account holder, and third-party deposits are not allowed. Payment ownership can also be checked during KYC.

The published operator is TESSERA LIMITED S.R.L., company number 3-102-913501, registered in Costa Rica.

The published licence is Anjouan licence ALSI-202410047-F12. It is an offshore licence and is not an Australian gambling licence.

Players must be at least 18 years old. Age and identity verification can form part of the account and compliance checks.

Yes. An OnLuck account can be closed or self-excluded when a longer break from gambling is needed. A player with an active self-exclusion cannot open or use another account while the exclusion remains in place.