OnLuck Terms and Conditions

1. General Terms and Conditions

Before using onluckonline.com, you should read these Terms and Conditions carefully. Creating a Player Account, accessing the Website or using any part of the services means that you agree to be bound by these Terms.

The agreement also includes the Privacy Policy, promotion and bonus rules, individual game rules and any additional terms that apply to a specific service or feature.

• these General Terms and Conditions;
• the Privacy Policy;
• specific promotion and bonus conditions;
• the rules available inside individual games;
• additional terms accepted when using particular Website services.

If you do not agree with these Terms, you must not create an account or continue using the Website.

The Website is owned and operated by TESSERA LIMITED S.R.L., a company registered under the laws of Costa Rica with registration number 3-102-913501. The registered address published for the Company is San Jose, Mata Redonda, South Sabana, Las Vegas Neighborhood, Blue Building Diagonal To La Salle Highschool, Costa Rica.

For payment-processing purposes, the Company cooperates with Xyrona Limited, registered in Cyprus under registration number HE 470071, with a registered address at Grigoriou Xenopoulou, 4B, Agia Paraskevi, Germasogeria, 4049, Limassol, Cyprus.

The Company operates an online gaming platform. Where technically and legally available, third-party providers may make fiat and Digital Asset payment methods available. The Company itself does not operate as a bank, exchange, payment institution, broker or custodian.

You are responsible for confirming that online gambling is lawful in the jurisdiction from which you access the Website. The availability of the Website does not constitute legal advice or confirmation that gambling is permitted in your country.

These Terms may be amended from time to time. Changes become effective when published on the Website. Continued use after a change constitutes acceptance of the updated Terms.

The English-language version of these Terms has legal effect. Any translated version is provided for convenience only, and the English version prevails if there is any inconsistency.

2. Who Can Play

Services are intended only for players located in jurisdictions where online gambling is lawful. Each player is responsible for understanding the gambling laws and age requirements that apply to them.

The minimum age is 18, or any higher legal gambling age that applies in the player’s jurisdiction. Proof of age may be requested at any time, and access may be restricted or suspended if the requirement cannot be verified.

Availability of the Website must not be interpreted as an invitation to gamble in a country where online gambling is prohibited.

Restricted Countries

Players located in the following countries, territories or possessions are prohibited from using gambling services on the Website:

• Angola;
• Barbados;
• Belgium;
• Burkina Faso;
• Central African Republic;
• Comoros;
• Costa Rica;
• Cuba;
• Curacao;
• Cyprus;
• Democratic Republic of the Congo;
• Dutch West Indies;
• Eritrea;
• Ethiopia;
• Haiti;
• Iran;
• Iraq;
• Israel;
• Jamaica;
• Jersey;
• Lebanon;
• Liberia;
• Libya;
• Mali;
• Myanmar;
• Nicaragua;
• North Korea;
• Pakistan;
• Panama;
• Republic of the Congo;
• Russia;
• Rwanda;
• Saba;
• Sierra Leone;
• Somalia;
• South Sudan;
• Statia;
• St. Maarten;
• Sudan;
• Syria;
• Uganda;
• Ukraine;
• United States of America;
• Yemen;
• Zimbabwe.

The restricted-country list may be updated. A person located in a restricted country may view informational content where permitted but must not use gambling or payment functionality.

Employees of the Company and their relevant personnel are not permitted to register and play. Players with an active self-exclusion are also not permitted to participate until the exclusion period has ended.

3. Digital Assets

Some payment services available through the Website may involve blockchain networks or Digital Assets. Digital Assets are blockchain-based or distributed-ledger assets that exist as records on public, private or permissioned networks.

• The Company does not control, validate or reverse blockchain transactions.
• Transactions made through blockchain networks or smart contracts take place independently of the Company.
• The Company does not provide custodial wallets or manage private keys for players.
• Players are responsible for protecting wallets, addresses, keys and access credentials.
• Blockchain transactions are generally irreversible once confirmed.
• The Company is not responsible for market volatility, lost keys, incorrect addresses, network failures or smart-contract vulnerabilities.
• Players are responsible for complying with laws applicable to their Digital Asset activity.
• Digital Asset services visible through the Website may be provided by independent third parties.

Nothing published on the Website or communicated by support constitutes investment, legal, tax or financial advice. The Company does not recommend the purchase, sale, conversion or holding of any Digital Asset.

4. Deposits and Payments

Payment methods are made available through independent providers and may include cards, e-wallets, alternative payment systems, bank methods and Digital Assets. Availability varies according to account, location and provider.

• All deposits must come from a payment method registered in the player’s own name.
• Third-party deposits are prohibited.
• The Company does not charge an internal deposit fee.
• Banks, payment providers or blockchain networks may apply their own charges.
• Deposit processing times depend on the selected method and provider.
• Additional verification may be required before some transactions are completed.

If a third-party payment is detected, the original deposit may be returned, associated winnings may be frozen and the account may be suspended or closed.

A deposit is considered completed only after confirmation is received. Players must check payment details before confirming a transaction and must not request improper chargebacks or reversals of legitimate deposits.

Transaction history can be reviewed through the player’s Wallet or Balance area. Additional documents can be requested for anti-fraud, AML, source-of-funds, payment or responsible gaming checks.

5. Availability of Games

Individual games may be unavailable in certain countries because of legal requirements or game-provider restrictions. Availability can change without notice.

Using VPNs, encrypted connections or other methods to disguise location in order to bypass geographic restrictions is prohibited. Such behaviour can result in account suspension, closure, cancellation of winnings or other action permitted under these Terms.

6. Dormant Accounts

An account can be treated as dormant after more than 180 consecutive calendar days without a login. Where applicable, the player will be notified at least 30 calendar days before dormant status takes effect.

A Dormant Account Fee of USD 10, or the equivalent in the account currency, may be deducted monthly while the account remains inactive. The fee will not cause the account balance to become negative.

The fee stops when the balance reaches zero or the player reactivates the account.

If the Company decides to close a dormant account, reasonable efforts may be made to return the remaining balance, subject to AML and verification requirements. If an account remains dormant for more than one calendar year and the remaining funds cannot be returned, the Company may apply the measures permitted under the published Terms.

7. Fees and Taxes

Players are responsible for any taxes, duties or reporting obligations that apply to gambling winnings under the laws relevant to them.

Players are also responsible for any amounts they owe to other persons, payment providers or legal entities in connection with their own financial activity.

8. Available Currencies

The Website may support the following fiat currencies and Digital Assets where available:

9. Deposits Into the Player Account

A Player Account may be funded using any payment method displayed as available in the cashier at the time of the transaction.

If funds are deposited in a currency different from the account currency, exchange rates, network fees, banking charges and third-party processing costs can apply.

Only payment methods belonging to the player may be used. Third-party deposits are prohibited.

The maximum deposit depends on the payment method and will be displayed in the cashier where applicable.

Crypto deposits below the minimum amount shown for the selected asset may not be processed or recoverable. Players must also use the correct blockchain network, address, tag or memo. Blockchain transfers sent incorrectly may be irreversible.

10. Withdrawals

Withdrawal requests can be submitted using the methods available in the cashier, subject to identity verification, internal review, AML checks and other compliance requirements.

The Company may verify a player’s identity before processing a payout. False, incomplete or fraudulent information can result in refusal of a withdrawal and suspension or termination of the account.

Deposited funds must be wagered at least three times before withdrawal. This means that bets equal to at least 3x the relevant deposit amount must be placed before the associated funds are eligible for withdrawal.

Withdrawal Limits Based on Deposit History

Limits may be reviewed individually according to account activity, betting history and other relevant circumstances. VIP withdrawal arrangements may be agreed separately.

If deposited funds have not reached the required 3x wagering level, transaction-processing costs may be charged.

Where winnings exceed EUR 30,000 or the equivalent, the Company may divide payment into monthly instalments of up to EUR 30,000 until the balance is paid. Progressive jackpot winnings are paid in full.

Bank-transfer withdrawals may incur intermediary bank fees. The published Terms indicate that these fees are generally limited to the equivalent of EUR 16. Bank-transfer payouts may take up to ten banking days, and bank transfer is not available for USD payouts.

A maximum payout limit of EUR 100,000 or equivalent may apply to a single gaming session.

Digital Asset withdrawals depend on blockchain congestion, network confirmation requirements and other conditions outside the Company’s control.

11. Game Rules

Players are responsible for understanding the rules of a game before wagering. Individual rules and theoretical payout information may be available through the relevant game interface.

Where currency conversion is required for displaying balances, settling wagers or processing payments, generally recognised market exchange rates may be used. Exchange rates can change, and the Company does not provide an exchange service or guarantee a particular rate.

12. Disclaimer of Liabilities

Gambling involves the risk of losing money. By using the Website, you acknowledge this risk and accept responsibility for your gambling decisions.

The Company does not guarantee uninterrupted access to the Website or games and is not responsible for problems caused by the player’s device, software, internet connection or other systems outside the Company’s control.

If a wager or payment is accepted or settled incorrectly because of a technical or human error, the Company may correct the transaction or re-settle the wager according to the correct terms.

Funds, bonuses or winnings mistakenly credited to an account remain the property of the Company and may be removed. If such funds have already been withdrawn, the amount may constitute a debt owed to the Company.

13. Refunds

Deposits are generally not refundable. A refund may be considered in exceptional circumstances, including certain technical problems that prevented use of the Website.

A technical refund request should be submitted within 24 hours of the relevant transaction. Bonuses and winnings may be removed before the refundable amount is calculated.

The Company aims to communicate a decision within seven days. A complex case may require additional investigation. Where a refund is approved, the procedure should normally be finalised within 48 hours after the decision.

Documents That May Be Required

• photo identification such as a passport or driving licence;
• proof of residential address issued within the previous 90 days;
• a utility bill, government document or bank document;
• an original PDF bank statement or utility bill where appropriate.

Where a Credit Card was used, withdrawals up to the deposited amount may be returned as card refunds where applicable.

Due to the irreversible nature of many blockchain transactions, Digital Asset deposits may not be technically refundable.

14. Use of Player Accounts

• Each player may create only one personal account.
• Duplicate accounts can be closed and associated payouts can be cancelled where permitted by these Terms.
• An account must not be shared with another person.
• Minors must never be allowed to use a Player Account.
• The Website is for personal use and not for commercial activity.
• Players must keep their personal details accurate and current.
• Accounts, balances, claims, bets, winnings or associated rights must not be sold, assigned, pledged or transferred to another person.

Identity-verification records, transaction records and relevant customer correspondence may be retained for five years and can be provided to competent authorities where required by applicable law.

15. Anti-Fraud Policy

The Company uses anti-fraud tools and account monitoring to protect the Website and its users. Suspected fraudulent or abusive activity can result in suspension, investigation and other action permitted under these Terms.

Prohibited activity includes, but is not limited to:

• collusion with other players;
• strategies intended to obtain unfair winnings;
• fraud against casinos or payment providers;
• improper chargebacks or payment denial;
• creating duplicate accounts;
• creating multiple accounts to exploit promotions;
• using an account for commercial purposes;
• exploiting bugs, errors or vulnerabilities;
• manipulating games or events;
• using scripts, automated betting tools or unauthorised software to gain an unfair advantage;
• match-fixing or manipulation of gaming mechanics;
• other cheating, fraudulent or abusive conduct.

If fraud is reasonably suspected, withdrawals and winnings may be temporarily withheld while an investigation is conducted. Additional KYC or source-of-funds documentation may also be requested.

If verification cannot be completed because required documents are not supplied within 30 days of the initial request, the account may be restricted or deactivated.

Players must not exploit known software errors. Any relevant error or vulnerability should be reported to the Company rather than used for financial advantage.

16. Bonus Policy

Available promotions and their individual conditions are published on the Promotions page. Promotion rules can be changed or withdrawn in accordance with the applicable offer terms.

A player using only their own personal information, operating a single account and complying with these Terms may use eligible bonuses according to the rules of the relevant promotion.

Bonus hunting, duplicate accounts and use of another person’s identity for promotional advantage are prohibited.

Once the applicable wagering and promotional requirements are properly completed, winnings derived from eligible bonus play generally remain with the player, subject to confirmation that all promotion conditions have been met.

Account and transaction history may be reviewed to identify bonus abuse. Additional bonuses can be cancelled or restricted where abuse is identified.

If the specific terms of a promotion conflict with the general Bonus Policy, the specific promotion rules apply to that offer.

17. Limitation of Liability

The Website and gaming services are provided for entertainment purposes and are made available on an “as is” basis.

The Company does not guarantee that the service will always operate without faults, interruptions or maintenance periods.

Temporary interruptions may occur because of maintenance, force majeure, third-party systems, internet infrastructure, software problems or events outside the Company’s reasonable control.

To the extent permitted by applicable law, the Company is not responsible for direct, indirect, incidental, consequential or special losses arising from use of the Website or participation in games.

18. Intellectual Property

Website content is protected by copyright and other intellectual-property rights owned by the Company or licensed from third parties.

Materials may only be downloaded or printed for personal, non-commercial use where such use is permitted.

Using the Website does not transfer any ownership rights in trademarks, logos, software, content, know-how or other protected materials.

Unauthorised reproduction or use of trade names, trademarks, logos or other protected creative materials is prohibited.

19. Account Suspension and Closure

KYC and AML Restrictions

A player must provide information reasonably requested to verify identity, payment methods, account ownership or source of funds. Requested information should be supplied within 30 calendar days.

If requested documents are not provided within that period, transactions can be blocked and account access or gaming activity may be restricted until verification is completed.

Fraud-Related Suspension

An account may be suspended or blocked while suspected fraud, unlawful activity or manipulation is investigated.

Duplicate Accounts

Players may hold only one account. A suspected duplicate can be suspended while checks are completed. Duplicate accounts created intentionally to obtain promotional benefits, avoid verification or gain another unfair advantage can be permanently closed.

20. Complaints Resolution Procedure

Players may submit complaints to the Customer Support team. Complaints are first handled by support and may be escalated internally where the matter cannot be resolved immediately.

A complaint must be submitted by the account holder. It cannot be assigned, sold or transferred to another person.

The Company aims to acknowledge receipt of a complaint as soon as reasonably possible and no later than 24 hours after receipt.

To help the investigation, a complaint should include:

• the word “Complaint” in the subject line;
• the account holder’s name and surname;
• the account holder’s phone number;
• a detailed description of the issue;
• relevant dates and times;
• any supporting information or documentation.

Complaint communication is conducted in English. The player will be kept reasonably informed of progress while the matter is investigated.

The Company aims to resolve complaints as quickly as reasonably possible and, in any event, no later than eight weeks from receipt.

The final response should explain the outcome and the reasons for the decision. Where applicable, alternative dispute-resolution mechanisms may also be made available.

In the event of a disagreement between information shown on a player’s screen and the result recorded by the game server, the server logs and records prevail.

21. Responsible Gaming and Self-Exclusion

The Company supports responsible gambling and aims to reduce the risk of gambling-related harm. Players who need a break can request self-exclusion.

During an active self-exclusion period, the player cannot deposit, gamble or participate in promotional offers. A self-excluded player must not create a new account or use another existing account to continue gambling.

The published self-exclusion periods include:

• 24 hours;
• 7 days;
• 30 days;
• 6 months;
• 1 year.

A player who believes they have developed a gambling problem is encouraged to request an indefinite self-exclusion.

A request to revoke permanent self-exclusion is subject to a seven-calendar-day cooling-off period before an account can be reactivated. Reactivation can be refused where there are continuing concerns about problem gambling.

Self-exclusion begins after it has been implemented and communicated to the player. A request differs from ordinary account closure and can affect access to the remaining account balance until the exclusion period has ended.

22. Applicable Law and Jurisdiction

Any legal claim or dispute arising from these Terms or use of the Website is governed by the laws of Costa Rica.

Disputes, controversies and claims arising from use of the Website, these Terms, their interpretation, breach, termination or validity are subject to the exclusive jurisdiction of the courts of Costa Rica.

Nothing in this section prevents the Company from seeking interim or injunctive relief in another competent jurisdiction where such relief is necessary to protect legitimate interests.