Responsible Gaming at OnLuck
Gambling should remain a form of paid entertainment. This page explains practical ways to manage play, recognise warning signs, protect minors and take a longer break through self-exclusion when needed.
Last updated: 11 October 2026
Most people gamble for recreation, but the experience is not positive for everyone. Spending more money or time than planned, chasing losses or feeling unable to stop can turn gambling from entertainment into a problem.
Responsible Gaming at OnLuck is based on awareness, personal limits and access to account controls when a player needs to reduce or stop gambling. Understanding the risks before playing makes it easier to recognise changes in behaviour and act early.
What responsible gaming means
Responsible gaming means keeping control over the amount of money, time and attention given to gambling. The result of any game is uncertain, so gambling should never be treated as a reliable way to earn money, solve financial difficulties or recover previous losses.
A player should be able to stop when the planned budget or playing period has been reached. If stopping becomes difficult, a longer break or self-exclusion may be more appropriate than trying to regain control while continuing to play.
Practical guidelines for safer play
Set a gambling budget
Decide how much money can be used for entertainment before depositing. Do not use money reserved for housing, bills, food, savings, debt repayments or other essential expenses.
Do not chase losses
A previous loss does not make a future win more likely. Increasing bets or depositing again simply to recover money already lost can quickly increase financial risk.
Set a time limit
Choose how long a session should last before starting. Gambling should remain balanced with work, family, sleep, social activity and other interests.
Avoid gambling under pressure
Do not gamble when heavily stressed, upset, exhausted or unable to concentrate clearly. Gambling should also be avoided while affected by alcohol, recreational drugs or medication that impairs judgement.
Take regular breaks
Step away when concentration drops, play stops being enjoyable or a session lasts longer than expected. A break can help restore perspective before another decision is made.
Use one personal account
Keeping gambling activity under one personal account makes it easier to understand spending and playing habits. Creating additional accounts should not be used to bypass restrictions or self-exclusion.
Remember: bonuses, cashback, Free Spins, loyalty rewards and other promotions are optional. An available promotion does not require a player to deposit more money, increase a planned budget or continue playing after reaching a personal limit.
Warning signs to take seriously
Problem gambling does not look the same for everyone. However, certain changes in behaviour can indicate that gambling is becoming difficult to control.
- spending more money than originally planned;
- repeatedly increasing deposits after losses;
- trying to win back losses as quickly as possible;
- hiding gambling activity or spending from other people;
- borrowing money or using essential funds to gamble;
- allowing gambling to interfere with work, relationships or sleep;
- feeling anxious, angry or distressed when unable to gamble;
- continuing to play even when gambling is no longer enjoyable;
- finding it difficult to take a break or close the account.
If several of these points feel familiar, stopping play and seeking independent support may be more useful than attempting to control the situation through another gambling session.
Protecting minors
OnLuck is intended only for people aged 18 and over. Anyone under the legal age must not create or use a player account.
Adults who share a computer, tablet or phone with children should take practical steps to prevent unauthorised access. Login credentials should not be saved where a minor can use them, and devices should be locked when left unattended.
- keep usernames and passwords private;
- do not leave an active gambling account open on a shared device;
- use device passwords or biometric locks where available;
- consider parental-control or content-filtering software on shared devices;
- do not allow a minor to use an adult’s account or payment method.
Self-exclusion
Self-exclusion is intended for players who want a stronger barrier between themselves and gambling. It can be used when gambling is causing harm, when control has become difficult or simply when a longer break is needed.
Once a self-exclusion period has been activated, the restriction remains in place for the agreed period. It should not be treated as a temporary setting that can be cancelled whenever the player changes their mind.
Request exclusion
Contact player support and request self-exclusion. State that you want access to gambling restricted and provide the information needed to identify the account.
Choose the period
Specify the requested exclusion period where applicable. Support can explain the account process and any additional information required.
Respect the restriction
Do not attempt to create or use another account during an active self-exclusion. Any other existing accounts should also be disclosed so appropriate restrictions can be applied.
Accounts during self-exclusion
A player with an active self-exclusion must not try to bypass the restriction by opening another account or using a different account. Attempts to avoid an active restriction can lead to additional account action under the applicable account rules.
Players should notify support of any other accounts that may belong to them. Reasonable measures can be used to identify and restrict additional accounts, but self-exclusion also requires the player not to deliberately create or access another gambling account during the exclusion period.
Account and payment controls
Players who want tighter control over gambling should use the account and payment options available to them. Deposit behaviour can also differ between cards, e-wallets and cryptocurrency, so payment choice should form part of the personal budget rather than a way to bypass it.
| Control | Purpose |
|---|---|
| Budget | Decide the maximum amount available for gambling before making a deposit. |
| Time limit | Set a clear end point for each gambling session. |
| Account review | Use transaction and account history to keep track of gambling activity. |
| Break from play | Stop gambling when play becomes tiring, stressful or difficult to control. |
| Self-exclusion | Restrict account access when a longer and stronger break is required. |
Getting help
If gambling is affecting finances, relationships, work or mental wellbeing, consider speaking with an independent gambling-support organisation or a qualified health professional. Independent support can help with practical steps such as managing access to gambling, handling financial pressure and creating a longer-term recovery plan.
For account-specific restrictions, closure or self-exclusion, use the support options available through OnLuck. Personal account information should only be discussed through the appropriate support channels and after the required account checks.
18+ only. Gambling involves financial risk and there is no guaranteed way to win. Set limits before playing, never chase losses and use self-exclusion or other account restrictions whenever gambling stops feeling like entertainment.